PrivacyPolicy

Effective date: 1 September 2023

CABLANE Swiss (“we”, “us”, or “our”) operates the website cablane.ch (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or use our services. It is drafted in compliance with the Swiss Federal Act on Data Protection (nDSG, effective 1 September 2023) and the European Union General Data Protection Regulation (GDPR).

1. Data Controller

The controller responsible for data processing on this Website is:

2. Types of Data Collected

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and any other details you voluntarily provide through our contact form or by email.
• Booking and service data — pickup/drop-off locations, travel dates, service preferences, and special requests related to chauffeur, butler, or event access services.
• Technical data — IP address, browser type, operating system, referring URL, pages visited, and timestamps, collected automatically by our web server.

We do not collect sensitive personal data (such as health data, biometric data, or data on political opinions) unless explicitly provided by you in the context of a specific service request.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

• Responding to inquiries — to process and respond to your contact form submissions and email correspondence (legal basis: performance of a contract or pre-contractual measures; Art. 6(1)(b) GDPR / Art. 31 nDSG).
• Service delivery — to arrange and deliver chauffeur, butler, and event access services you have booked (legal basis: performance of a contract; Art. 6(1)(b) GDPR / Art. 31 nDSG).
• Website operation — to ensure the technical functionality and security of our Website (legal basis: legitimate interest; Art. 6(1)(f) GDPR / Art. 31 nDSG).
• Legal obligations — to comply with applicable legal requirements, such as accounting and tax regulations (legal basis: legal obligation; Art. 6(1)(c) GDPR / Art. 31 nDSG).

We will only process your personal data for purposes other than those stated above if we obtain your consent or are otherwise legally permitted to do so.

4. Cookies and Tracking Technologies

Our Website currently does not use analytics or tracking cookies. We do not employ any third-party analytics services (such as Google Analytics) or advertising trackers.

Our web server may set technically necessary cookies that are essential for the functioning of the Website (e.g., session management). These cookies do not require your consent under Swiss or EU law, as they are strictly necessary for providing the service you have requested. Should we introduce analytics or marketing cookies in the future, we will update this policy and obtain your consent where required.

5. Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personal data to third parties for marketing purposes. We may share your data in the following limited circumstances:

• Service partners — trusted partners who assist us in delivering our services (e.g., vehicle operators), bound by contractual confidentiality obligations.
• Legal requirements — when required by law, regulation, or court order.
• Hosting providers — our Website is hosted by infrastructure providers who may process data on our behalf, subject to appropriate data processing agreements.

Where data is transferred to a country outside Switzerland or the EEA, we ensure appropriate safeguards are in place in accordance with Art. 16–17 nDSG and Chapter V GDPR (e.g., standard contractual clauses or adequacy decisions).

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions and correspondence are typically retained for the duration of the business relationship and for up to 10 years thereafter to comply with Swiss statutory retention obligations (e.g., Swiss Code of Obligations, Art. 958f). Once the retention period expires, your data will be securely deleted or anonymised.

7. Your Rights

Under the Swiss nDSG and the GDPR, you have the following rights regarding your personal data:

• Right of access — you may request confirmation of whether we process your personal data and obtain a copy of such data (Art. 25 nDSG / Art. 15 GDPR).
• Right to rectification — you may request correction of inaccurate or incomplete personal data (Art. 32 nDSG / Art. 16 GDPR).
• Right to erasure — you may request deletion of your personal data where there is no overriding legal basis for its retention (Art. 17 GDPR; under nDSG, the general principles of data minimisation and purpose limitation apply).
• Right to data portability — you may request to receive your personal data in a structured, commonly used, machine-readable format (Art. 28 nDSG / Art. 20 GDPR).
• Right to object — you may object to processing based on legitimate interests (Art. 21 GDPR).
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at contact@cablane.ch. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if applicable, with a supervisory authority in the EU/EEA.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our Website uses TLS/SSL encryption for data transmission. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact: